Last updated: November 5, 2026
We want you to shop with confidence. If something isn't right, we're here to help make the return or exchange process as simple as possible.
Return & Exchange Window
You may request a return or exchange for eligible items within 30 days of delivery.
Extended Holiday Returns & Exchanges for Members
For eligible orders placed on or after November 1, 2026, DEWBU members in the United States and Canada may request a return or exchange by January 15, 2027, or within 30 days of delivery, whichever is later.
You must be a DEWBU member when you place your order.
Not a member yet? Become a Member
Return & Exchange Eligibility
To be eligible, items must:
- Be unworn, unwashed, undamaged and in their original condition, with any tags still attached
- Include all original packaging and accessories
- Be accompanied by proof of purchase
Depending on the reason for your return or exchange, our support team may request additional information, such as your order number and photos of the product, to verify eligibility.
Non-Returnable Situations
Returns or exchanges may not be accepted if:
- The item has been used, washed, or damaged by improper use.
- Original packaging or accessories are missing.
- The return request is made outside the eligible return period.
- The item was purchased through an unauthorized seller.
How to Start a Return
Please contact our support team with the following information, and we'll guide you step-by-step:
- Your order number
- A brief description of the issue
- Photos (if applicable)
Return Shipping
United States
For eligible orders, we provide one prepaid return shipping label per order for the first return or exchange request made within 30 days of delivery.
Returns and exchanges share this one-time benefit.
For additional return or exchange requests, or requests made after 30 days of delivery, return shipping costs for non-defective items are the customer’s responsibility.
The extended holiday window does not extend the free return shipping benefit.
Canada and other markets
Return shipping for non-defective items is the customer’s responsibility.
We cover return shipping for eligible defective or damaged items.
Important Note
Please contact support@dewbu.com before sending anything back. Our team will review your request and provide return instructions.
Refunds
Once your return is received and inspected:
- Approved refunds will be issued to your original payment method within 3–7 business days.
- Original shipping fees and shipping insurance are non-refundable.
- In certain cases, only a partial refund may be granted.
You'll receive a confirmation email once your refund has been processed.
Warranty (Quality Guarantee)
Warranty claims are handled separately from our return policy. Please visit our Warranty Page or contact our support team for assistance.
Battery & Safety Note
Always follow the product instructions when using the battery. If you experience any battery-related issues, contact our support team immediately.
For safety reasons, please contact us before returning any damaged, swollen, leaking, or abnormal batteries to ensure proper handling.
Contact Us
Email: support@dewbu.com
Our team is here to help and will respond as quickly as possible.