FAQs- DEWBU® Heated Apparel Online Store

Why should I create an DEWBU account?

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A free dewbu account allows you to:
Place and track orders.
Save addresses in your address book.
Collect rebate points to redeem free products.

Do you take international orders?

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Yes, we ship worldwide.

Will I be charged customs and import charge?

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Sales tax is included in our prices stated on our US website.For US customers, we cover all customs and import duties,should you be asked to pay any customs and import duties, please keep a proof of payment and contact our Customer Care team using the Contact us panel on the right-hand side of the page and they will arrange a refund of these charges where possible.

Why didn't I receive an order confirmation e-mail?

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Please contact us so we can look it up.

As soon as you checkout an order, an email is automatically sent to your e-mail confirming the order. If you're not seeing order confirmation or status updates, your e-mail provider or client software may be treating dewbu's emails as SPAMs (mistakenly!). You should also have a quick look at the SPAM/JUNK e-mail folders.

How long does it take for orders to get sent?

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Items that are in stock are shipped in 1 to 2 business days.

Items that are unavailable will be placed on back order, and the remainder of your order will be shipped as partial shipments. Please check our web site for the estimated time of arrival of back ordered items. Please note that these ETA dates are estimates and cannot be not guaranteed. You may cancel outstanding back orders for a refund at anytime.

Where possible, we will make every effort to alert customers of potential delays, or offer possible substitutions to the originally ordered item. We send out these by personalized e-mail messages.

Can I change my shipping address after placing an order?

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If the order is in a stage where the system does not allow you to change its address, please let us know and we will try to have your delivery details changed.

Note that packages that have already left our warehouse cannot be changed.

How come my tracking number doesn't work?

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dewbu sends shipment notification and tracking numbers as soon as orders leave our warehouse. Tracking numbers will likely not show any result before carriers have a chance to do an initial scan to those packages.

For Express packages, this delay is usually 1 business day. For airmail packages, the delay can be up to 3 working days

What is dewbu Money Back Guarantee?

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Not happy with a product? Return it to us.

You may return undamaged items to us postmarked within 30 calendar days of delivery. If the return is not a result of our error, customers will be required to cover shipping cost both ways. Please make sure the item is returned in the original condition, with the original packaging and accessories.

How are refunds handled?

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Payments made through PayPal (or your credit card)

Within 60 days of payment: we can refund either to your PayPal/credit card account or, issue you a gift certificate (also known as store credit).

After 60 days: refunds are made in the form of store credits (gift certificates).

Note: the 60 days rule is imposed by PayPal.

Do products come with warranties?

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Wear & tear of the garment, such as fabric, zippers and other accessories are not covered under this warranty. Under no circumstances will dewbu or the manufacturer be liable for incidental, consequential, or punitive damages (including water damage) resulting from the product, whether or not the product is found to be covered by this warranty.

Warranty begins on the date of purchase.

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