FAQS- DEWBU® HEATED APPAREL ONLINE STORE
❉$20 OFF for your first order
❉3-Year Warranty for 12V Heated Jacket
❉18-Month Warranty for Battery
❉Quick checkout process
❉Easily view your order status and order history
❉Receive updates detailing our new releases and special promotions
No, we don't provide worldwide delivery.We only have warehouses in the US and Canada for the moment.
Please contact us for a return label: firstname.lastname@example.org.
As soon as you checkout an order, an email is automatically sent to your e-mail confirming the order. If you're not seeing order confirmation or status updates, your e-mail provider or client software may be treating dewbu's emails as SPAMs (mistakenly!). You should also have a quick look at the SPAM/JUNK e-mail folders.
DEWBU® sends shipment notification and tracking numbers as soon as orders leave our warehouse. Tracking numbers will likely not show any result before carriers have a chance to do an initial scan to those packages. For Express packages, this delay is usually 1 business day. For airmail packages, the delay can be up to 3 working days
Not happy with a product? Return it to us. You may return undamaged items to us postmarked within 30 calendar days of delivery. If the return is not a result of our error, customers will be required to cover shipping cost both ways. Please make sure the item is returned in the original condition, with the original packaging and accessories.
Payments made through PayPal (or your credit card) Within 60 days of payment: we can refund either to your PayPal/credit card account or, issue you a gift certificate (also known as store credit). After 60 days: refunds are made in the form of store credits (gift certificates). Note: the 60 days rule is imposed by PayPal.
Note: Wear & tear of the garment, such as fabric, zippers and other accessories are not covered under this warranty. Under no circumstances will dewbu or the manufacturer be liable for incidental, consequential, or punitive damages (including water damage) resulting from the product, whether or not the product is found to be covered by this warranty. Warranty begins on the date of purchase.
1 x Heated Apparel
1 x Lithium-ion Battery
1 x USB-C Charger
1 x User Manual
1.Disconnect and remove the battery from the zipper pocket.
2.Make sure you put the connector cable back and close the zipper pocket.
3.Place your jacket inside a mesh laundry bag.
4.Machine-wash it. (No dry cleaning/Cold and gentle cycle/Do not bleach)
5.Dry it. (Do not wring or twist/Line dry/Do not iron/Do not tumble dry)
For 12V heated jackets, vests, and pants, the battery will last 3.5-4 hours on high, 5-6 hours on medium, or 9-10 hours on low.
Please view our collections.https://dewbu.com/collections
Unable to find satisfactory answers ? Contact Support