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How can I cancel my last order?

Contact us:

Our customer service team member would help you with this issue.

Do I have to create a dewbu® account to order?

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

❉$20 OFF for your first order
❉3-Year Warranty for 12V Heated Jacket
❉18-Month Warranty for Battery
❉Quick checkout process
❉Easily view your order status and order history
❉Receive updates detailing our new releases and special promotions

Why didn't I receive an order confirmation e-mail?

Please contact us so we can look it up.

As soon as you checkout an order, an email is automatically sent to your e-mail confirming the order. If you're not seeing order confirmation or status updates, your e-mail provider or client software may be treating dewbu's emails as SPAMs (mistakenly!). You should also have a quick look at the SPAM/JUNK e-mail folders.

How long does it take for orders to get sent?

Items that are in stock are shipped in 1 to 2 business days. Items that are unavailable will be placed on back order, and the remainder of your order will be shipped as partial shipments. Please check our web site for the estimated time of arrival of back ordered items. Please note that these ETA dates are estimates and cannot be not guaranteed. You may cancel outstanding back orders for a refund at anytime. Where possible, we will make every effort to alert customers of potential delays, or offer possible substitutions to the originally ordered item. We send out these by personalized e-mail messages.

How are multiple items in the same order shipped?

If you order more than 1 item in one order, it is possible that they are separated into different parcels. Don't worry, you would receive all the items within 3-5 business days. If not, just contact us at

How come my tracking number doesn't work?

DEWBU® sends shipment notification and tracking numbers as soon as orders leave our warehouse. Tracking numbers will likely not show any result before carriers have a chance to do an initial scan to those packages. For Express packages, this delay is usually 1 business day. For airmail packages, the delay can be up to 3 working days.

Will I be charged customs and import charge?

Sales tax is included in our prices stated on our US website.For US customers, we cover all customs and import duties, should you be asked to pay any customs and import duties, please keep a proof of payment and contact our Customer Care team using the Contact us panel on the right-hand side of the page and they will arrange a refund of these charges where possible.

Do you take international orders?

No, we don't provide worldwide delivery.

We only have warehouses in the US and Canada for the moment.

Can I change my shipping address after placing an order?

If the order is in a stage where the system does not allow you to change its address, please let us know and we will try to have your delivery details changed. Note that packages that have already left our warehouse cannot be changed.

Returns and Refunds

I regret buying it. Can I get a full refund for the clothing? Do I need to pay for the return shipping?

Sorry to hear that. Yes, you can get a refund. First, return all unwashed and unworn heated apparel in its original condition within 30 days of receipt. The return shipping cost is paid by the customer. Contact us for a return label : After we receive and inspect the item, a full refund will be credited to your payment method.

The size does not fit. Can I return and exchange for a correct size?

Sure you can. We will gladly exchange all unwashed and unworn heated apparel in its original condition and package within 30 days of receipt.
Please contact us for a return label :

What is dewbu® money back guarantee?

Not happy with a product? Return it to us. You may return undamaged items to us postmarked within 30 calendar days of delivery. If the return is not a result of our error, customers will be required to cover shipping cost both ways. Please make sure the item is returned in the original condition, with the original packaging and accessories.

How are refunds handled?

Payments made through PayPal (or your credit card) Within 60 days of payment: we can refund either to your PayPal/credit card account or, issue you a gift certificate (also known as store credit). After 60 days: refunds are made in the form of store credits (gift certificates). Note: the 60 days rule is imposed by PayPal.


Do products come with warranties?

Yes,3-Year Warranty for 12V Heated Apparel upon Registration, 18-Month Warranty for battery upon Registration
Note: Wear & tear of the garment, such as fabric, zippers and other accessories are not covered under this warranty. Under no circumstances will dewbu or the manufacturer be liable for incidental, consequential, or punitive damages (including water damage) resulting from the product, whether or not the product is found to be covered by this warranty. Warranty begins on the date of purchase.

Is a battery included in my purchase?

Yes! All of DEWBU® heated apparel include:

1 x Heated Apparel

1 x Lithium-ion Battery

1 x USB-C Charger

1 x User Manual

What size should i buy? What’s the difference between body size and clothing size?

Body size means the measurement of your body parts, while clothing size means the measurement of the apparel. You can use the “Size Guide” tool (next to the size choices) on the product page to find your correct size. If you would like to know more about the clothing size, we recommend checking out our sizing guide.

Can I wash the heated apparel? Is the jacket machine washable?

All DEWBU® Heated Apparel is machine washable! Please read the provided instructions before washing.

1.Disconnect and remove the battery from the zipper pocket.
2.Make sure you put the connector cable back and close the zipper pocket.
3.Place your jacket inside a mesh laundry bag.
4.Machine-wash it. (No dry cleaning/Cold and gentle cycle/Do not bleach)
5.Dry it. (Do not wring or twist/Line dry/Do not iron/Do not tumble dry)

How long does the heated apparel heating last?

The following heat times assume you have a fully-charged DEWBU® battery.

For 12V heated jackets, vests, and pants, the battery will last 3.5-4 hours on high, 5-6 hours on medium, or 9-10 hours on low.

Are the pockets heated? How warm are the pockets in my apparel?

We have a few models with heated pockets.

Our newest heated apparel will with heating elements in hand pockets.

Please view our collections.

Is my apparel compatible with other batteries?

Nope. The DEWBU® battery is specifically designed and made for DEWBU® heated apparel. For safety concerns, you should only use the original DEWBU® battery. DEWBU® battery is UL-certified. If you need additional batteries, you can find them here.

Will the heated apparel work at temperatures below 32℉/0℃?

Yes, it will still work well. However, if you’re going to spend a lot of time in sub-zero temperatures, we recommend you purchase a spare battery so you don’t run out of heat!

Can I ski in dewbu's heated apparel?

Of course! DEWBU® apparel is made for indoor and outdoor activities in a cold climate. DEWBU® apparel is great for hiking, tailgating, motorcycle riding, fishing and more!

Is the apparel fire-retardant?

At this time, our apparel is not fire retardant.


Can I use the battery to charge my phone?

Yes. You can use the USB port on the battery to charge your phone and other electronic devices.

Can I bring this battery on a plane?

Yes, you can bring this battery on planes. All Dewbu batteries are lithium batteries and they are allowed in carry-on bags and checked bags, with some limits.

When will I know the battery is fully charged?

When the battery reads 100, it is fully charged.

How should I store my battery?

Here are some tips for storing batteries:

The battery should not be stored uncharged for a long period of time. A recharge is necessary every 3-6 months, at the latest.

For best storage, the battery storage is with 40% to 50% capacity and at low temperatures, which should not drop below 0°C. Storage at 5°C to 10°C is optimal.


Because of self-discharge, please disconnect and remove the battery from the zipper pocket.