Last updated: August 5, 2026
We want you to shop with confidence. If something isn't right, we're here to help make the return or exchange process as simple as possible.
Return & Exchange Eligibility
We accept returns and exchanges within 30 days of delivery.
To be eligible, items must:
- Be unused, undamaged and in their original condition.
- Include all original packaging and accessories
- Be accompanied by proof of purchase
Depending on the reason for your return or exchange, our support team may request additional information, such as your order number and photos of the product, to verify eligibility.
Non-Returnable Situations
Returns or exchanges may not be accepted if:
- The item has been used, washed, or damaged by improper use.
- Original packaging or accessories are missing.
- The return request is made outside the eligible return period.
- The item was purchased through an unauthorized seller.
How to Start a Return
Please contact our support team with the following information, and we'll guide you step-by-step:
- Your order number
- A brief description of the issue
- Photos (if applicable)
Return Shipping
Return shipping is covered for defective or damaged items, while customers are responsible for return shipping costs for non-defective returns (such as wrong sizes).
We'll always provide clear instructions before you send anything back.
Refunds
Once your return is received and inspected:
- Approved refunds will be issued to your original payment method within 3–7 business days.
- Original shipping fees and shipping insurance are non-refundable.
- In certain cases, only a partial refund may be granted.
You'll receive a confirmation email once your refund has been processed.
Warranty (Quality Guarantee)
Warranty claims are handled separately from our return policy. Please visit our Warranty Page or contact our support team for assistance.
Battery & Safety Note
Always follow the product instructions when using the battery. If you experience any battery-related issues, contact our support team immediately.
For safety reasons, please contact us before returning any damaged, swollen, leaking, or abnormal batteries to ensure proper handling.
Contact Us
Email: support@dewbu.com
Our team is here to help and will respond as quickly as possible.
