Last updated: April 2, 2026
30-Day Hassle-Free Returns
We want you to feel confident trying DEWBU.
If you’re not completely satisfied, you may request a return or exchange within 30 days of delivery.
What Can Be Returned
To be eligible for a return:
· Item must be within 30 days of delivery
· Item must be in original condition (unused or lightly used)
· All original components must be included (battery, cables, accessories)
We may request photos to help process your return quickly.
Exchanges (Size or Model)
Need a different size or style? No problem.
We offer easy exchanges within 30 days:
· If the exchange is not due to a quality issue (e.g., size or style change), you are responsible for the return shipping cost.
· If the new item has a different price, we will guide you on the difference.
Our team will guide you through the fastest exchange option.
Return Shipping
· For defective or damaged items → we cover return shipping
· For non-defective returns (e.g., wrong size) → the customer is responsible for return shipping costs
We’ll always provide clear instructions before you send anything back.
Refunds
Once your return is received and inspected:
· Refunds are issued to your original payment method
· Processing time: typically 3–7 business days after we receive your return
· The refund will be issued to the original payment accountt. The original shipping fee and insurance are non-refundable.
· There are certain situations where only partial refunds are granted.
You will receive a confirmation email once your refund is completed.
3-Year Warranty (Quality Guarantee)
DEWBU products are built to last.
We offer a 3-year limited warranty covering manufacturing defects from the date of purchase, including:
· Heating system issues
· Battery-related defects (under normal use)
· Functional failures not caused by misuse
If your item develops a quality issue, contact us and we will repair or replace it at no charge.
Non-Returnable Situations
We may not accept returns in the following cases:
· Items damaged due to misuse, modification, or improper care
· Missing key components (battery, cables, etc.)
· Requests beyond the 30-day return window
Battery & Safety Note
DEWBU heated apparel uses rechargeable battery systems.
For safety reasons:
· Do not return damaged or unsafe batteries without contacting us first
· Follow all product instructions before use
If you experience any battery-related issue, please contact support immediately.
How to Start a Return
Please contact our support team with:
· Your order number
· A brief description of the issue
· Photos (if applicable)
We’ll guide you step-by-step.
Contact Us
Email: support@dewbu.com
Our team is here to help and will respond as quickly as possible.
